1. What types of providers do you work with?
We primarily support mental health professionals, including LPCs, LMSWs, psychologists, and psychiatric NPs. We work with both solo practitioners and small group practices.

2. Do I need to use a specific EHR or platform?
Nope! We work with whatever system you're already using — including SimplePractice, TherapyNotes, or even spreadsheets. Our goal is to make billing easier, not add extra platforms.

3. How do I send you my billing information?
Most providers either fill out our secure monthly submission form or grant us access to their EHR as a biller. We’ll work with you to set up whatever is easiest and most secure.

4. What clearinghouse do you use?
We primarily submit claims through Availity, but we can work with whichever clearinghouse you're already set up with.

5. How often do you submit claims?
We typically submit claims weekly, but we’re flexible based on your practice's needs — whether that’s bi-weekly or monthly.

6. How do I get paid?
You continue to receive payments directly from insurance companies — either by check or EFT (direct deposit). We just handle the submissions, tracking, and follow-up.

7. Do you follow up on denials or rejections?
Yes! We track every claim and follow up on anything that isn’t accepted or paid. We’ll also let you know what’s needed for resubmissions or appeals.

8. Do you handle patient billing or private pay?
Yes — we can generate patient statements and track private pay sessions if needed. Just let us know how you'd like to handle that part of your practice.

9. How much do your services cost?
Our pricing is based on monthly visit volume and is all-inclusive — no per-claim fees, hidden costs, or surprise charges. Contact us for a quick quote based on your practice size.

10. What if I’m not ready to outsource yet?
That’s totally okay! We’re happy to be a resource and answer any billing questions, even if you’re not ready to make a change.

Still have questions?
ndillon@dtbilling.com
(517) 760-8772